Legal
Refund Policy
Last updated October 24, 2026
I want you to be satisfied with your audio experience. This policy explains how refunds work for all programs and digital services provided by Bruce Dannecker.
01Eligibility Window
Requests for refunds on one-time programs must be made within 14 days of purchase. Refunds are not guaranteed after this period.
02Non-Refundable Services
Any sessions already delivered and digital audio materials already accessed or downloaded are non-refundable.
03Unused Sessions in Packages
If you bought a multi-session package but haven’t used all sessions, you can request a pro-rated refund for unused sessions within the eligibility window.
04Monthly and Yearly Plans
You may cancel monthly or yearly partnership plans at any time. Cancellations take effect at the end of the current billing period; no refunds are issued for partial periods that have already begun.
05Missed or Rescheduled Sessions
Missed sessions without at least 24-hour notice are deducted from your package and are not refunded. Sessions may be rescheduled with at least 24 hours’ notice.
06Duplicate or Accidental Charges
If you are accidentally charged more than once, please notify me immediately for a prompt correction and refund if applicable.
07How to Request a Refund
To request a refund, contact me via email or through the Contact page with your order details. I aim to respond within 3 business days.
08Refund Timelines
Approved refunds are processed through Stripe. Depending on your bank, refunds typically appear in your account within 5–10 business days.
09Chargebacks
If you believe a charge is incorrect, please reach out directly to resolve the issue before initiating a chargeback. Unresolved disputes through your payment provider may result in termination of future services.
10Contact for Questions
Questions about refunds? Please get in touch using the details on the Contact page.